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FAQs about Unblock TV Box - UNBLOCK TECH will Answer all Your Doubts

Pre-sale Section

Are you an official seller of UNBLOCK? How can I verify legal dealers?

(1). Yes, ZTD TECH is an official primary distributor authorized by UNBLOCK Tech, We have been distributing and selling Unblock TV boxes for over 10 years.UNBLOCK Tech (https://www.unblocktech.com) does not sell products directly; all UNBLOCK TV boxes are sold through authorized distributors and undergo strict quality inspections. By purchasing from our website, you will enjoy professional and prompt customer service. Our goal is to make your shopping experience easy and enjoyable!

(2) . Dealers not listed on the official website's violation list can purchase with confidence. Click here to view the blacklist: https://www.unblocktech.com/security/79.html

(3). We recommend that you purchase with a store that has a power of attorney. Ask the dealer for the authorization number and then go to "Authorize Search" to check, the website is:(our 8-digit authorization code: US130U0I) http://www.unblocktech.com/accredit.htm
Please avoid purchasing UNBLOCK TV boxes from physical stores in Hong Kong, as these boxes are not officially authorized due to regulatory restrictions in Hong Kong.

What's the difference between the Ubox 10 and 11? What new features does the Ubox 11 have?

Unblock Ubox 11 is the latest smart streaming box from Unblock Tech, which offers global IPTV channels, on-demand videos, and apps. It supports 6K streaming and features upgraded hardware, including the new H618 processor, 6K picture quality, 64GB storage, and Android 12.0. With enhanced system stability and faster performance, the UBOX 11 delivers a seamless viewing experience for live TV, movies, and shows worldwide.

How about an after-sales warranty? Will you provide technical support or allow returns?

We offer a one-year official warranty for the Unblock Tech products, including lifetime software upgrades. If there's a hardware issue within one year, we will replace a new one to you. For software issues, we provide support via WhatsApp/Wechat. Many of our long-term customers still use our 3rd and 4th generation devices without problems, showcasing our box's stability and quality.

Do you have the Unblock Ubox11 TV box in stock? How long does delivery take to XXX address, and what are the shipping costs? Do you ship directly to XXX country?

Yes, we have the Ubox11 TV box in stock. We offer free shipping worldwide (excluding HK, Macau, and Mainland China) via DHL, FedEx, or UPS... fast delivery. You will receive it about 3-5 days after your payment.

Can I use the Ubox11 in XXX country? Do I need a subscription every year?

Yes, the UBOX 11 is designed for global use. You can enjoy its full range of content regardless of where you are, as long as you have a stable internet connection.
No, the UBOX 11 operates without any monthly or annual subscription fees. Once purchased, you gain lifetime access to its content.

Can I buy the Ubox 11 from Amazon, eBay, etc.?

We are Unblock Tech Official Authorized Distributor, ensuring all our boxes are 100% original and authentic. We offer professional technical support and have been selling Unblock TV boxes for over 11 years. For after-sales service, please contact us directly, as third-party platforms like Amazon do not provide this. And their platform charges 5% tax.

Does the UBOX 11 support third-party apps like Netflix or Disney+?

Yes, the UBOX 11 operates on Android, enabling you to easily download and install third-party apps like Netflix, Disney+, and more from the Google Play Store or other reliable sources.

Is the Unblock Tech TV box compatible with any TV?

Yes, the UBOX 11 is compatible with any TV that has an HDMI port. It supports 6K resolution, but it works with lower-resolution TVs as well.

How long can I use the Unblock TV box? Will there be a day when it suddenly stops working?

➤. Generally, under healthy usage, the lifespan of the TV box can be as long as five years or even more. Healthy usage means turning it off immediately when not in use, not continuously playing for an excessively long time (over 10 hours), and keeping the environment from being too humid or too hot, etc.
➤. During the warranty period of the TV box, any abnormality that is not caused by human factors can be replaced free of charge. We can also provide services for out-of-warranty machines. Please feel free to contact us.

Which power plug should I choose?

We offer US, UK, EU and AU plug types for your choice.
Please choose a power plug that complies with your local codes. According to the following reference:

➤. US Plug Type:
USA, Canada, Japan, Korea, Brazil, Philippines, Thailand, Taiwan, etc.

➤. UK Plug Type:
UK, Hong Kong, Singapore, Malaysia, Vietnam, Indonesia, Maldives, India, Pakistan, Qatar, etc.

➤. EU Plug Type:
Germany, France, Netherlands, Denmark, Finland, Norway, Poland, Portugal, Austria, Belgium, Hungary, Spain, Sweden, Russia, etc.

➤. AU Plug Type:
Australia, New Zealand, Papua New Guinea;

After-sales Section

How to install the Ubox 11?

You can download APPs from the homepage APP store .Please contact us if you need more help.

How to set Ubox 11&Ubox 10 Remote Control?

The Ubox 11 &Ubox 10 remote control offers two connection options: Infrared and Bluetooth.

Default Connection: Infrared (Indicator light is red).
Bluetooth Connection: When connected via Bluetooth, the indicator light turns blue.

How to Reset the Remote Control to Bluetooth:

Press and hold the "OK" and "Menu" buttons simultaneously until the indicator light flashes quickly and turns purple.
During the reset process, the Ubox will restart and automatically connect via Bluetooth.

How to do when there is no internet connection?

Please check whether the time on the main page is correct. If it is not correct, go into the settings and find the time modification (you can change it manually by turning off automatic judgment) or unplug and replug the network cable and turn the power back on.

How to flash the firmware for Ubox 10 and Ubox11?

Unplug the power cord and plug it in. When the power light comes on, immediately press the setting button on the remote control 5 to 20 times. The device will enter automatic flashing and refilling, and the firmware will be adjusted to the normal factory settings.

What should I do if there is a black screen on the boot?

Determine if there is a problem with the HDMI cable. If there is no problem with the HDMI cable, the device needs to be repaired, please contact the dealer for handling

How to switch to a mouse?

Switch between the arrow buttons at the bottom left of the remote control or directly insert the mouse.
I can watch a certain on-demand program, but I can't see it after I log out, what should I do?
Please click to clean up the garbage and clean up the cache in the lower-left corner, if not, please try to install the APP. If it still fails to play, please try to play again later

How to solve APPS 404/Network not connected?

The network is not connected to the device, please check whether the network connection is normal. If you use a wired network, you can replace the wireless network and try. (You can use the mobile phone hot spot to share the connection device to test whether the device's receiving network is normal) If it still does not work, please go to the official website to contact online customer service.
Another possibility is that there are too many viewers, the server response timed out, and the information cannot be obtained and a 404 error occurs. Please restart APPS to solve this problem.

The screen prompts "No response to ****", what should I do when I close the application or wait?

This situation should be due to insufficient flash memory. You can try not to open too many applications after restarting. You can also try to flash. You can contact online customer service to handle the flashing

What should I do if the application in the application market chooses to download and it says 0% will not move or 100% will not respond?

It should be a network problem, you can try to restart the network device. If the situation does not improve, it is recommended to try again later or try another network company's network.

How to use the remote control learning function?

The so-called learning function is to copy some of the buttons of the TV to the remote control of the AMB device. For this, please refer to the tenth part of the manual.

How to find your MAC number?

You can find the MAC number on the back of the TVBox. Or view the MAC number in the upper right corner of the TVBox interface after booting. If you have any questions, please contact our customer service.

When connecting to WiFi, it prompts that it has been stored or how to solve the authentication problem?

It is prompted that there is a problem with the password that has been stored. It is recommended to change the password or choose to display the password before entering it. The identity verification problem may be that the password is incorrect. If the password is correct, other mobile phones or digital products can connect to the WiFi signal and can surf the Internet normally. You can try to restart the network equipment and AMB equipment. Or the MAC of the Unblock product is outside the "prohibited mac" of your router, as long as the MAC of the Unblock product is added to your allowed MAC. Or try to modify the username and password of the router.

Blue screen/stuck at the startup screen?

Please provide me with a photo and email at the bottom of the machine, click here to submit your question:
I will send you flashing software to repair it (you need to bring your own computer, TF card, a card reader 33. How to reset (reset) the box?
TV assistant in the lower left corner (gear icon)> Settings> Backup and reset> Restore original factory settings> Restore box> Clear all data

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